Real Time Dispatching with Driver’s Apps
When thinking of the NEMT industry, the first thing someone
might think about is communication. Communication is the essence of any
transportation company because there are so many moving parts within an NEMT
organization and it is impossible to manage it all without the right resources.
That’s why when shopping for non-emergency medical software, you should be aware of the software’s communicative capabilities. One key thing to remember
is that communication should have an almost immediate delivery, anything more
than 20 seconds is sub-par at best. The dispatch Android/iPhone app also should
be sending/receiving information every 5 seconds, to ensure that driver’s
schedules are always up to date.
With real-time dispatching in Hybrid IT’s NEMT software, you
can experience easy-to-use and lightning-fast dispatching software that sends
information instantly, so your drivers can stay on track and you can stay worry-free. All of Hybrid IT’s NEMT software is specifically tailored to
communication issues within the NEMT industry because many of the employees
have actually worked as owners or drivers before. Some key communication
features that are offered in the non-emergency medical software are app-to-website communication for drivers, allow software integration with brokerage
portals, allows custom portals for clients, color-sorted trips, real-time GPS
tracking, and maintenance management module. These all offer huge communication
advantages over other competitors that are still using pen and paper.
App-to-website communication is essential to NEMT providers
because it allows drivers to cut out steps from their typical daily routine.
Instead of a driver having to exit their non-emergency medical transport
application and go into their messenger, they can just switch to their other
app tab and send a text message directly to the dispatcher, which they can then
read on their screen. This cuts out a few more steps, which in turn saves time
and money for you.
Brokerage integration with your scheduling and dispatch software
allows for another direct stream of information into your schedule. Just simply
train a couple of representatives from the broker organization about the
software and how to add trips, allow them access to the site and a username and
they can add, cancel, or alter trips without any input from you! This is
essential for big NEMT companies because it saves so much time.
Customer portals for clients are a smart choice for those NEMT
companies where the majority of their trips are private pay. Customer portals
allow your clients to sign in to their accounts (assigned by you) and book
trips with you directly, without needing to speak with a representative or
having to go to a broker. This saves so much time and money, that you may even
be able to reduce your number of phone lines or even office staff!
Color-sorted trips in NEMT software give you more awareness
of your scheduling software. It is color coordinated so that red is late or not
at the pick, yellow is in transit, blinking blue is a delay in the trip, and green is
a completed trip. This makes sure that you are constantly seeing the status of
trips so that whenever there is an issue in your schedule you are able to
immediately see it and decide how to fix it. This kind of constant
communication is imperative when dealing with a transportation environment and
can make the difference between a good day and a bad day.
Real-time GPS tracking allows constant visual communication
that updates every 30 seconds so that you can make sure that each driver
should be where they need to be when they need to be. Always be on top of your
driver’s location and never miss another appointment again. It is also a
helpful tool when you are attempting to place last-minute trips, so you can see
where all your drivers are on the map so you can find the closest possible
driver to an address.
The last feature to discuss is the
maintenance module that records information that the dispatcher receives from
drivers regarding vehicle conditions and issues. Whenever a driver tells the
dispatcher about a potential issue with the vehicle, the dispatcher can log the
complaint, the time for a checkup, the time for a fix, and how much it could cost. With customization, you can add a maintenance module onto the dispatch Android
app/dispatch iPhone app that allows the drivers to automatically log vehicle
issues and send them directly to the NEMT software and alert the dispatcher of
a new entry.
These are just some ways that Hybrid
IT’s NEMT software can benefit your communication within your organization and
improve your daily life.
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